Jeff Macfee

PROFILE

IT manager with fifteen years of experience in the industry, possessing business-critical skills including project and staff management, documentation (policy writing and contracts), budgeting, technology review, leasing, outsourcing, and business disaster recovery planning. Technical skills cover Microsoft, Linux, Solaris, and Cisco systems. Effective in customer service oriented structures, working with technology and people to deliver results.

EDUCATION, CERTIFICATIONS AND TECHNICAL SKILLS

Degree:
Bachelor of Business Administration, Management Information Systems, UNIVERSITY OF TEXAS AT AUSTIN
Business Skills:
Documentation, RFPs, Project Management, Staff Supervision & Mentoring, Budgeting, Technology Review and Business Alignment, Business Recovery Planning
Software:
Several popular applications on both the Unix/Linux and Microsoft platforms, including Office and Project Management Software, Directory Services, Database, Name Resolution, Backup, Messaging, Virtual Machine, Web Services, Version Control, Network Configuration Management, and Security software packages.
Hardware:
Sun, Dell, HP, and IBM Server, Cisco 3700 series and IOS 12.x, Equallogic SAN
OS:
Solaris 2.6/7/8/9, Redhat/Fedora Linux, Microsoft Windows 2003, Windows XP

PROFESSIONAL EXPERIENCE

Senior Network Manager, Network Engineering
JCPENNEY, Plano, Texas
Responsibility for network supporting nearly 200,000 employees. Lead team of engineers supporting HP Openview (NNM), Netcool, Voyence, and other network management tools.
· Managed RFP process for replacement of IP Address management system
· Oversaw deployment of company IT dashboard which included Netcool framework and integration with other tools such as Remedy and Openview

Manager Unix Group, ITS
UNIVERSITY OF TEXAS AT AUSTIN, Austin, Texas
Lead a team of engineers in supporting mission-critical services including electronic courseware, database (Oracle, MySQL), web storage, email, virtualization, and the www.utexas.edu website. Manage projects from conception to completion, overseeing a staff of twelve and implementing systems impacting over 50000 students, 2500 faculty, and 19000 staff.
· Created or updated SLAs for services offered to other campus and UT System groups
· Managed update of campus web storage system, providing improved web interface and greater storage capacity. Involved working with vendor on resolving program bugs, updating internal timelines, and helping communicate the deployment process to the entire campus community.
· Managed update of Webmail system, deploying improved web interface with increased feature-set. Impacted faculty, students, and staff.

Manager IT Engineering / Manager Server Systems / Contractor
TEKTRONIX/INET TECHNOLOGIES INC., Richardson, Texas
Provide leadership and project management in IT systems. Manage a team of systems engineers supporting server and client Unix Solaris/Red Hat Linux/Windows systems. Oversee functionality of site LAN and WAN. Involved in all aspects of IT. Primary mandate to remove obstacles preventing uptime, project completion, and delivery of excellent customer service.
· Designed, deployed, and managed web-based solution to securely share development efforts with offsite partners/contractors/outsourced workers (India and China) – this solution kept Intellectual Property within network perimeter and reduced cost traditionally associated with deploying remote engineering locations
· Managed project to integrate site into larger company WAN, including oversight of server and network hardware/software/configuration changes
· Managed design and deployment of secure access solution for customers using Tarantella & SecureID tokens – took this project from design to implementation, working with the Service & Delivery group
· Developed Business Disaster Recovery Plan (BRP) for line of business
· Assisted in creation of department organization and definition of employee roles
· Planned and performed corporate move including data center design, cabling layout, UPS, and A/C
· Responsible for departmental budgeting, including forecasts and managing expenses
· Responsible for new product evaluation and technical direction
· Personally implemented several technical projects including directory services, NIS, email, calendar, DNS/DHCP, WINS, Windows Terminal Server/Citrix, CVS, and enterprise backup
· Managed PC helpdesk operations and escalations
· Responsible for maintenance of data center
· Participated in migration planning – 2000 to 2003, Solaris 2.6 to Solaris 8/9 and RH Linux
· Deployed anti-viral tools including anti-viral filtering, junk mail blocking, and email content filtering
· Assisted in deployment of ATM and Ethernet switched networks, then later upgrades to GB network

Information Services Manager / Contractor
CAMBRIDGE UNIVERSITY PRESS, New York, New York
Manage staff and technology for New York branch of the Press. Responsible for all technology in office from servers to networks. Responsible for budgeting, lease management, technological direction, staff mentoring, etc.
· Implemented anti-spam solution to drastically reduce incoming spam and free up employees for more productive work
· Negotiated with vendors on upgrade of link to Internet, managed cutover from T1 to frac-T3, including installation of new Cisco router. Negotiated price for doubled bandwidth at only a fraction more than what was paid for T1.
· Changed PC platforms to less expensive yet still fully effective models. Saved roughly ten thousand dollars over course of year.
· Planned and managed NY office IT budget. Had purchasing authority on all IT systems
· Structured IT department in more customer-focused manner. This included specific staff responsibilities, user feedback forms, and meetings with departmental Directors. Implementation of electronic ticketing system noticeably improved customer service performance.
· Assisted in specification, evaluation, and deployment of CRM system designed to replace paper and other ad-hoc processes. Sole person responsible for negotiation of features and price with vendor.
· Wrote and implemented several IT policies, including New York office security policy.
· Consolidated multiple servers and storage arrays into single, more efficient SAN based configuration.

Network Engineer/Consultant
BLYTHE-NELSON, Dallas, Texas
Led teams of systems consultants. Took position as primary technical resource for NT solutions. Consulted on corporate relocations and technology upgrades.
· Deployed NT 4.0 client/server and Microsoft SNA Server system in environment with several hundred users for large insurance provider
· Provided knowledge transfer and documentation to existing staff
· Assisted large petro-tech company in LAN/WAN design effort associated with corporate relocation
· Planned conversion from Token Ring to Ethernet, built proposals for network connectivity during transition period, and assisted in design of ATM backbone

Systems Administrator
TEXAS INSTRUMENTS, Dallas, Texas
Provided NT server/client support in TCP/IP network environment. Resolved UNIX/NT/Windows 95 connectivity issues and administer NT domain with roughly 50 users. Supported all applications for users in this domain.
· Researched, designed, and implemented helpdesk tool for support team taking calls 24×7

Systems Administrator
JCPENNEY, Plano, Texas
Provided server/client support for Novell/WFW 3.11 environment of roughly 300 machines. Supported web presence of Accounting Department, Catalog Division. Maintained PC based systems.
· Designed and established first accounting department web site on NT platform
· Created web based reporting system to replace paper based accounting reports
· Created helpdesk, budget, and project management applications with Microsoft Access